Design research: how to improve online learning at SFSU

A piece I wrote for Research and Development class at SFSU, 2009. I had zeroed in on the learning management system at the university I was attending and decided to dig deeper. The purpose of the course was to be able to formulate a formal report, conduct a user survey and come up with a concluding design.

I just don’t want it to dust away all in its lonesome, so I thought I’d include my design research here!


The timeline for my project


iLearn, San Francisco State University’s premier Learning Management System (LMS) enables the use of customizable online classrooms. These shared course spaces are essentially constructed and managed by professors who may add students to their online roster. Those using iLearn can take advantage of web-tools such as surveys, quizzes, material, assignments, and forums. iLearn uses dynamic interface architecture, thus taking advantage of new technology. Deeper attention paid to user experience design (focused on a faculty’s perspective) could improve efficiency for the system’s users.

The purpose of this study was to give recommendations to improve the UX of the LMS, finding a solution that lends to ease of use and is pertinent for professors as well as students.

The full user experience report


I’m a designer with a creative, empathic, and technical edge. I revel in crafting thoughtful experiences and visually compelling communication. As a designer and UX developer, I’m comfortable working hands-on and strategically with diverse teams. I want to help guide teams to learn effective ways to create meaningful products and features that delight the people and meet the needs of the market.